3825019 - Choose a different name for your new account. You already have an existing SAP Concur account for xxxxxx@email.com

The user receives the following pop-up message when attempting to set up two-factor authentication:

"Choose a different name for your new account. You already have an existing SAP Concur account for xxxxxx@email.com."

The user is unable to proceed with the setup because the system indicates that the account already exists and prompts them to enter a different account name

Why is the user receiving an error when attempting to set up two-factor authentication? They receive a message indicating that the account already exists and are being prompted to rename it. , KBA , CON-CA-ADM , Administration , Problem