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3825215 - Error: "INVALID SEGMENT" found in logs when trying to search for flights.

Symptom

One of our user is trying to search for flights in Concur and is getting the generic error message "Sorry, something went wrong...". How can this be corrected?


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

Sorry, something went wrong error but using getting below message in logs Concur Travel found invalid data in your travel profile stored in the reservation system. If you need to book this trip before your profile data can be fixed, please contact your travel agent for assistance. The following information may help you or your travel agent in fixing this problem:

 INVALID SEGMENT
, KBA , CON-CA-ADM , Administration , Problem

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