SAP Knowledge Base Article - Preview

3825684 - Why I received the email with the information that my credit card is not accepted when my reservation is still confirmed in Concur?

Symptom

User book a hotel, provided by Booking.com, via Concur. Everything went through the system without any error, confirmation of the reservation was send to the user. After a couple of hours, the user received the email from Booking.com, that the provided card is invalid and a new card needs to be provided.


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

I book a hotel via Concur, everything was confirmed to me but in a couple of hours, I received an email with the information that my credit card is invalid. , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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