3825705 - Why are agent booked Groundspan passive limo segments being cancelled via Concur when the settings do not allow this?

Many reports of limo services showing up after requested cancellation due to TMC booked passive segments are being cancelled out of the GDS when requested via Concur - yet there is no direct connect to the limo service to receive the cancellation request

Users are reporting that their agent booked Groundspan limo service reservations, that are written as passive segments in the GDS, are being cancelled out of the GDS when the cancellation is requested via Concur and agency settings are set to not allow cancellation of passive segments. , KBA , CON-CA-ADM , Administration , Problem