SAP Knowledge Base Article - Preview

3825808 - Why am I unable to save my profile after updating personal information?

Symptom

When I update my Concur profile. After adding my addresses, passport numbers, emergency
contact and other requested information, the system is not allowing me to save
my information. When I hit "submit," I get an endless “circle of death” that
goes on for several minutes before I am forced to exit the application and lose
my information (see screenshot). I have now attempted several times with no luck to get my personal information in the
system.
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Environment

Expense > Unspecified - Expense

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

When I update my Concur profile. After adding my addresses, passport numbers, emergency contact and other requested information, the system is not allowing me to save my information. When I hit "submit," I get an endless “circle of death” that goes on for several minutes before I am forced to exit the application and lose my information. I have now attempted several times with no luck to get my personal information in the system. , KBA , CON-CA-USP , User Profile , Problem

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