3825823 - Why doesn't the Invoice Capture Exception Email contain Batch information and attachment?

Symptom

When a batch rejects, an email is sent to the email listed in the Exception Email Address. To assign a contact for this option:

for Professional, go to Invoice Admin>Capture Processing Admin>Other Settings>Exception Email Address
for Standard, go to Expense and Invoice Settings>Invoice>Capture Spend>Show Advanced Settings>Capture Processing.

When an error occurs, an email is sent to this contact, with the intention that investigation will allow the invoice to be processed.

Environment

Invoice > Concur Managed Invoice Capture

Product

Concur Invoice all versions

Keywords

When an email batch rejects in Invoice Capture, the Exception Email used to contain the Batch number and a copy of the invoice image attachment involved. , KBA , CON-CA-ADM , Administration , Problem

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