3825826 - When SNCF Segment is Cancelled in the PNR by the Agency, Car and Hotel Segments Present in the Booking cannot be Cancelled via Concur

Travel Agency cannot handle paper tickets for SNCF, therefore they are cancelled before ticketing in the reservation system (GDS) automatically. If there are other segments in the booking (PNR) like GDS or non-GDS Hotel or car, those segments are left live and they are not touched, they sent the PNR back to Concur so that the cancellation of train is visible in the tool. When users try to cancel the segments that were left on the PNR after the train cancellation, they receive error from Concur saying that there are no live segments in the PNR and it can not be accessed.

When Travel Agency (TMC) sends back to Concur the booking with cancelled SNCF segment but existing live car or hotel segment, users cannot cancel the rest of the segments via Concur. , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , Problem