SAP Knowledge Base Article - Preview

3825882 - Why are the AMEX card accounts not getting automatically assigned despite having AMEX GL1205?

Symptom

I went to Administration > Company > Tools > Company Card > Manage Accounts tab and found several unassigned credit card account.
We have contacted AMEX and was told that we have AMEX GL1205 (card member listing).
The bank also confirmed that they included the employee ID on the file they are sending to SAP Concur. Why are there card accounts that are still unassigned?


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Environment

Expense > Credit Card Services

Product

Concur Expense all versions

Keywords

Company card admin reporting that there are several card accounts that are unassigned. They are under the impression that having AMEX GL1205 (card member listing) will automate card assignment process. , KBA , CON-CA-USP-CRC , Credit Cards , Problem

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