SAP Knowledge Base Article - Preview

3826021 - Why would an Unused Ticket prevent the profile from syncing to Sabre GDS?

Symptom

We have a user who is getting an error when trying to search in Concur. When we checked, he does not have a PAR/Level 2 STAR or a Sabre Profile ID. His profile does not seem to be syncing. What could cause this to occur?


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

User is getting the generic error message "Sorry, something went wrong..." when trying to search for flights. , KBA , CON-CA-ADM , Administration , Problem

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