3826037 - Why does the cash advance still appear on the user's profile, even though it has been fully utilized, submitted, and the report has already been extracted?

Symptom

The cash advance continues to be displayed on the user's homepage even though the available balance is zero.
However, when I navigate to Home > Company > Company Tools > Cash Advance Admin > Search for the user's account, the unsubmitted usage and available balance of the cash advance are not equal to zero.
I have checked and confirmed that it has already been utilized in a report and has been extracted.

Environment

Expense > EXP - Ancillary Expense

Product

Concur Expense all versions

Keywords

Cash advance still appears on the user's profile. , KBA , CON-EXP-EXP , Expenses , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.