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3826194 - Why do I receive the "We were unable to cancel your trip" error?

Symptom

While canceling my trip I recieved this error, however when I viewed my Trip Library, the trip was not there.  When I looked at the Sabre PNR, the reservation was indeed canceled. 

 

 Screenshot of the error


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Environment

Travel

Product

Concur Travel all versions

Keywords

While canceling a trip user received error, the trip was not in trip library, however sabre pnr was canceled. , KBA , CON-CA , Cross Applications , CON-SRV-TRV-TLI , Trip Library , Problem

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