SAP Knowledge Base Article - Preview

3826213 - Why are there two booking.com hotels displayed in trip details when the user has booked only one?

Symptom

The user booked the JW Marriott Bangalore in Concur at a Booking.com rate, but the passive segment wrote the hotel name as YXCitizenMBangalore and in Trip details there are two hotels displayed instead of one. And also confirmation number for different bookings is the same.


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

The user booked the JW Marriott Bangalore in Concur at a Booking.com rate, but the passive segment wrote the hotel name as Citizen M Bangalore and in Trip details there are two hotels displayed instead of one. , KBA , CON-CA-ADM , Administration , CON-MOB-TRV-HTL , Hotel , Problem

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