Symptom
A PNR cannot be imported to Concur
OR
end users are seeing this error “No segments in this Itinerary” in the Travel Details page
OR
Trip has 'Error sending to agency' status in the trip library.
OR
A booking which was previously showing in SAP Concur no longer shows. Upon accessing the booking in GDS, it is listed as a Secured PNR
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Environment
Travel > Templates
Product
Concur Travel all versions
Keywords
SECURED PNR error , KBA , CON-CA , Cross Applications , CON-SRV-TRV-ADM-TTE , Travel Templates , CON-EXP-TRS , Trip Segments / Reservations , Problem
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