3826343 - Why am I able to cancel a Southwest booking within 24hrs when agency settings state "Do Not Allow Cancellation" for both Passive and Air content?

Symptom

Why was I able to cancel Southwest Direct Connect booking via Concur when the agency configuration settings are set to "Do Not Allow"?

Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

Users are able to cancel WNDC within 24hr of booking process regardless of agency cancellation settings. , KBA , CON-CA-ADM , Administration , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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