SAP Knowledge Base Article - Preview

3826544 - Why am I unable to install SAP Concur App? Error: "Your Administrator has not given you access to this item."

Symptom

I have entered my mobile device information into my Concur profile settings, then I received an e-mail with a link to install Concur Mobile, however, when I click on "Google Play" follows attached error message:


"Your Administrator has not given you access to this item."
 

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Environment

Mobile

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

The receives an email to install Concur mobile app. Upon following the instructions and trying to install the Mobile app, a error message appears (check the screenshot in the Article -resolution/answer section). Translation of the error message appears in German as follows : "Your administrator did not grant you access to this article" , KBA , CON-MOB , Concur Mobile , Problem

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