SAP Knowledge Base Article - Preview

3826545 - Error: "Sorry, something went wrong. We encountered an error processing your request. If the issue persists, please contact your Concur Administrator or Help Desk with correlation_id for additional help." when logging in the SAP Concur mobile app

Symptom

I am trying to log in the SAP Concur mobile app on my iOS device, and I receive the following error message: "Sorry, something went wrong. We encountered an error processing your request. If the issue persists, please contact your Concur Administrator or Help Desk with correlation_id for additional help."

User-added image

My username and password are correct and I already tried to uninstall and reinstall the SAP Concur mobile app.


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Environment

Expense > Mobile - Expense

Keywords

KBA , CON-MOB , Concur Mobile , Problem

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