SAP Knowledge Base Article - Preview

3826701 - Why the user receives the error Credit card error. Last name on credit card is not valid- insert cardholder name of the valid card" when booking Volotea ?

Symptom

In Travelfusion Processterms logs, you will find the following error: 

<Error><Code>502</Code><Message>Invalid name on card; 10-110-2104; The length of name on card should not great than 30.; 23/03/2024-10:47</Message></Error>

Even if it is a ghost card, Travelfusion is using the user's name as card holder name.
So we need to check how long is the name. 
It doenst take in cosideration spaces: for examples Pablo Antonio will be converted into PabloAntonio. 

BUT the title is considered (Mr., Dr., Mrs. etc .... ).


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Environment

Travel > Travelfusion

Product

Concur Travel all versions

Keywords

The user tries to pay for a Travelfusion booking on Volotea with the corporate ghost card but receive the error: Credit card error. Last name on credit card is not valid- insert cardholder name of the valid card" , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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