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3826831 - Why I am seeing car vendor as PROVIDER DOES NOT OPERATE IN THE SELECTED COUNTRY/STATE in matrix?

Symptom

User searches for car rentals in other countries than Brazil.
Message PROVIDER DOES NOT OPERATE IN THE SELECTED COUNTRY/STATE appears for car vendor Unidas, despite rates not returned from GDS.

Unidas

It is also applicable for AVIS and place of rental in Brazil. AVIS rental company does not operate in Brazil. The same error is received in GDS.

User-added image

In the carshop log response is following error returned:
 <ErrorMessage type="error">PROVIDER DOES NOT OPERATE IN THE SELECTED COUNTRY/STATE


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Environment

Travel > GDS Shop and Book

Product

Concur Travel all versions

Keywords

User sees message PROVIDER DOES NOT OPERATE IN THE SELECTED COUNTRY/STATE for car vendor Unidas in matrix. , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , CON-CA-TLS-IEM-IMP , Import Credit Cards , Problem

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