Symptom
Our company recently connected our service management tool (ServiceNow) to your RSS feed to auto create problem tickets based on issues identified and tickets are generated for all issues, not just those relevant to our company. As a user, if I subscribe to the RSS feed then I only see my company's issues, but we are not able to make that same connection with our tool. Is there an RSS feed URL we could use that is relevant to our company ONLY? We can update our endpoint in ServiceNow to connect and therefore create tickets based on just our organization.
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Environment
Keywords
Obtain an RSS feed URL that pertains to client's company. , KBA , CON-CA-ADM , Administration , CON-INT , Integrations , Problem
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