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3827277 - Why did an issued Cash Advance not arrive in a user's Bank Account?

Symptom

One of our users was issued a cash advance. By all appearances, it was processed correctly. It shows up in their User Profile under Expense & Invoice Settings, it shows up in Expense under their available Cash Advances, and the Cash Advance Administrator confirmed that the Cash Advance was issued on their end. However the user claims to have never received the funds for actual use.


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Environment

Expense > Cash Advance

Product

Concur Expense all versions

Keywords

Issued cash advance not showing in a user's bank account. , KBA , CON-CA-ADM , Administration , Problem

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