Symptom
One of our users was issued a cash advance. By all appearances, it was processed correctly. It shows up in their User Profile under Expense & Invoice Settings, it shows up in Expense under their available Cash Advances, and the Cash Advance Administrator confirmed that the Cash Advance was issued on their end. However the user claims to have never received the funds for actual use.
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Environment
Expense > Cash Advance
Product
Concur Expense all versions
Keywords
Issued cash advance not showing in a user's bank account. , KBA , CON-CA-ADM , Administration , Problem
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