SAP Knowledge Base Article - Preview

3827295 - Error: "This is a duplicate booking attempt. A booking with reference number,XXXX,..."

Symptom

The user received a generic error message when trying to book a Direct Connect vendor hotel:

"We're sorry... We encountered an issue that prevented us from completing you request. We were unable to reserve the hotel room you requested. Please contact your company's Travel Administrator or your travel agent for further assistance."

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Environment

Travel > Direct connect

Product

Concur Travel all versions

Keywords

The user is trying to book a RoomIt hotel, but gets a generic error message. , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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