SAP Knowledge Base Article - Preview

3827408 - Error: "SalesForce Service Cloud Authentication Exception occurred"

Symptom

I have not been able to login to Contact Support due to an error saying "SalesForce Service Cloud Authentication Exception occurred"

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Environment

Expense > Unspecified - Expense

Product

Concur Expense all versions ; Concur Travel all versions

Keywords

Admin cannot access Contact Support due to an error that shows when they click the Contact Support saying "SalesForce Service Cloud Authentication Exception occurred" , KBA , CON-CA , Cross Applications , Problem

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