3827492 - Why during exchange does SAP Concur rebook in a different booking code like Basic Economy or Business when it is not permitted in the Rule?

Symptom

The following Travel Policy rule is enabled for rule class Approval over $1000:

Marketing airline is in Delta and Fare uses class of service E - Hide Results

When doing an exchange on British Airways-BA, user booked Premium Economy and Economy SAP Concur set it up as Business class on the outbound flights, which made the trip out of policy.
OR
User made made a post-ticket change and the reservation was re-booked in Delta Basic Economy E

Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Scenarios: 1. When user tried exchange in SAP Concur, Premium Economy/Economy was selected, but SAP Concur set it up as Business Class, which made the trip out of policy 2. User is booked into a lower class of service, which is hidden in the Travel Policy setup , KBA , CON-CA , Cross Applications , CON-EXP-TRS , Trip Segments / Reservations , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.