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SAP Knowledge Base Article - PreviewSymptom
User made a hotel reservation and then tried to cancel in SAP Concur, unsuccessfully. The reservation has now been cancelled directly with the hotel and it appears that the cancellation policy listed in the GDS is incorrect, it is really "48 hours" instead of "no cancellation".
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Environment
Travel > GDS Shop & Book
Product
Concur Travel all versions
Keywords
Does SAP Concur follow a process to determine how a hotel cancel policy is displayed in the tool? , KBA , CON-CA-ADM , Administration , CON-CA , Cross Applications , CON-MOB-TRV-HTL , Hotel , Problem
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