SAP Knowledge Base Article - Preview

3827771 - Why there are no search results for flights when choosing a specific city (in Amadeus)?

Symptom

When using Amadeus GDS, flight search results depend on how city and airport codes are configured within the system. In some cases, city codes may not be correctly linked to their corresponding airport codes, leading to incomplete or missing search results. For example, searching for "CAS" (the city code for Casablanca) may not return expected flights because it is only linked to Anfa Airport (AFB) instead of Mohammed V International Airport (CMN), the city's main airport. While Casablanca is correctly linked to CMN, the reverse may not be true, causing flights from CMN to be excluded when searching for Casablanca.


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Environment

Travel > GDS Shop & Book > Amadeus Air

Product

Concur Travel all versions

Keywords

Users may experience issues in Amadeus GDS where flights are not displayed when searching using city codes, though flights appear when the specific airport code is used. This discrepancy is usually due to misconfiguration of city-airport code connections within Amadeus. , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , CON-SRV-TRV-ADM-AMA , Test Amadeus , Problem

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