SAP Knowledge Base Article - Preview

3827782 - Why was the PNR not sent to the Refund Request Queue, but to Cancel Queue?

Symptom

I cancelled my refundable trip via Concur Travel within void window and it was sent to the Cancel Queue instead of the Refund Request Queue.


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

How are ticketed and unticketed PNRs sent to the TMC when cancelled in Concur Travel? , KBA , CON-TRV-ADM-RPT , Travel Reports , Problem

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