SAP Knowledge Base Article - Preview

3827877 - What information to provide to Support in a case specifically related to the Mobile app or ExpenseIt?

Symptom

We are facing issues with the SAP Concur Mobile application. These issues are strictly Mobile-related as we cannot replicate them in the Web version of the program. What information can I give to Support in order to help facilitate and speed-up the troubleshooting steps?


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Environment

Mobile - Expense / ExpenseIt

Keywords

Basic information can I share with SAP Concur Support to help troubleshooting and resolving Mobile app related cases in a timely manner , KBA , CON-MOB , Concur Mobile , Problem

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