3827879 - Why am I not able to access the correct billing details?

 I am going to the following pathway: Contact Support > Billing > Invoices after January 1, 2017, but do not find any billing details nor am I receiving any bills. The company has two billing accounts, one is active and one is disabled. 

Active: XXXXXXXXXX
Disabled: XXXXXXXXXX

When I click on Billing, my Support profile is linked to the disabled one, XXXXXXXXXX, and therefore can not view any invoices. 

Have two billing accounts. One is disabled and another is active, but when trying to access details, they can only access the disabled billing details , KBA , CON-CA-ADM , Administration , Problem