SAP Knowledge Base Article - Preview

3827922 - Why are hotel rates not loading for "View Rooms" option in SAP Concur?

Symptom

Hotel rates are not being loaded and unable to be displayed. Icon spins and no rates are displayed. Impacts GDS and Hotel Direct Connects such as Booking.com and RoomIt.

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Environment

Travel > GDS Shop & Book Travel > Travel Policy

Product

Concur Travel all versions

Keywords

Search Icon keeps spinning and rates are not returned for hotels in Concur and unable to click on View Rooms option as it keep running . , KBA , CON-CA , Cross Applications , CON-CA-ADM , Administration , Problem

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