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3827981 - Why is Mastercard card account not showing as cancelled in Concur despite having cancelled status on the bank end?

Symptom

Comparing the list of cards in SAP Concur against our providers list, there are several cards showing in SAP Concur which has been cancelled. Why are these card accounts still showing as active?


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Environment

Expense > Credit Card Services

Product

Concur Expense all versions

Keywords

Company card admin reached out to SAP Concur stating that cancelled MasterCard card accounts are still showing as active in SAP Concur despite having cancelled status on the bank end. , KBA , CON-CA-USP-CRC , Credit Cards , Problem

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