SAP Knowledge Base Article - Preview

3828330 - Error "PSGR SECURITY DATA REQUIRED PLEASE UPDATE AND RETRY"

Symptom

I am trying to make a reservation. After clicking "Reserve flight & continue", I am unable to complete the booking due to the following error: We were unable to finalize your reservation. This can happen for a variety of reasons beyond our control, most often due to the airline updating your reservation at the same time we were trying to do the same. If you continue to receive this error, please contact your agency to complete your booking. We apologize for any inconvenience."

User-added image

GDS Log shows following error:

  • <Category>CliqServicesError</Category><ID>UnableToSavePNR</ID>


Read more...

Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

Receiving "We were unable to finalize your reservation" while trying to book , KBA , CON-TRV-ADM-USR-PRO , Profile , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.