SAP Knowledge Base Article - Preview

3828367 - Why was a Deutsche Bahn booking in new Concur Travel cancelled unexpectedly?

Symptom

User booked rail segments in new Concur Travel. After some time, they opened a trip and saw it had been cancelled.
In logs we see "Trip has been cancelled, Triggered by T2 cancellation; processed by sync s*811141197".
On vendor's site we also see that the booking was cancelled.
User nor other system triggered the cancellation. We need to know what triggered the cancellation.


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Environment

Travel > Reporting - Travel

Product

Concur Travel all versions

Keywords

Deutsche Bahn booking in new Concur Travel cancelled unexpectedly. , KBA , CON-CA , Cross Applications , CON-SRV-TRV-RAL , Rail , Problem

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