SAP Knowledge Base Article - Preview

3828426 - Error in logs: "Unable to create the order - Email address missing"

Symptom

When booking flights, upon selecting 'Book and Continue' on the 'Review and Book' page, an error with "Error Code: ar-40000" gets displayed:

image.png

In Service Logs the following error is returned in NDC OrderCreate Request Response:

"Unable to create the order - Email address missing"


Read more...

Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

When booking flights, an error is displayed. In NDC Logs the following error is captured: "Unable to create the order - Email address missing" , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.