SAP Knowledge Base Article - Preview

3828465 - Why is the ghost card user asked to present a credit card at the counter when picking up a car?

Symptom

I am being asked to present a credit card at the car rental counter even though the corporate ghost card guaranteed the reservation. Why is that?


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Environment

Travel > GDS Shop & Book

Product

Concur Travel all versions

Keywords

Corporate Ghost card is moved into the car reservation but the traveler was asked to provide the physical credit card at the Hertz check in counter , KBA , CON-CA-ADM , Administration , Problem

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