SAP Knowledge Base Article - Preview

3828485 - Error: "Sorry, something went wrong. We encountered an error processing your request...." when trying to login with Username and Password

Symptom

One of our users is receiving the following error when attempting to log into SAP Concur:

"Sorry, something went wrong.
We encountered an error processing your request. If the issue persists, please contact your Company Administrator or Help Desk with correlation_id XXX for additional help."

 

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Environment

Expense > Login, Authentication

Product

Concur Expense all versions

Keywords

Error when trying to log into Concur , KBA , CON-EXP-EXP , Expenses , CON-CA-ADM-AUA , Authentication Admin , Problem

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