SAP Knowledge Base Article - Preview

3828539 - Why am I getting the error "user name or password is invalid. Please, try again. Passwords are case sensitive"?

Symptom

I am trying to login using the SAP Concur mobile app but I keep on getting the error message "user name or password is invalid. Please, try again. Passwords are case sensitive".


Read more...

Environment

Expense > Mobile - Expense

Product

Concur Expense all versions

Keywords

The user is unable to login to Mobile App. , KBA , CON-CA , Cross Applications , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , CON-CA-ADM , Administration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.