SAP Knowledge Base Article - Preview

3828556 - If user would like to manually select an approver for workflow step using "Email Address" filter, system will search the approver based on which Email Address, the one in "General Settings" or the one in "Expense and Invoice Settings"？

Symptom

If end user would like to manually add an approval step for an expense report, and select an approver for this step using "Email Address" filter, and the Email Address of approvers maintained in "General Settings" and "Expense and Invoice Settings" are different, system will search the approver based on which Email Address, the one in "General Settings" or the one in "Expense and Invoice Settings".


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Environment

Expense > Workflow

Product

Concur Expense all versions

Keywords

If end user would like to manually add an approval step for an expense report, and select an approver for this step using "Email Address" filter, and the Email Address of approvers maintained in "General Settings" and "Expense and Invoice Settings" are different, system will search the approver based on which Email Address, the one in "General Settings" or the one in "Expense and Invoice Settings". , KBA , CON-EXP-ADM-WFL-WL , Workflow , Problem

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