3828621 - What are the PREPAY Exception Codes (PREPAY01, PREPAY02, PREPAY03, PREPAY04, PREPAY06), and how can I remove them?

A report hasn't been extracted and is stuck in status Pending Validation. PREPAY02 exceptions are on the report, and the message tells us to contact support. How do we clear these exceptions?

All PREPAY exceptions must be cleared from a report before it can be extracted for payment. Often, these exceptions are triggered when configuration or release updates are applied to the entity between when the report/entries were created and when it goes through prepayment validation. If those updates weren't applied to the report, re-saving all parts of the report should push the changes into the report, shore up any disparities, and clear the exceptions in the next iteration of Prepayment Validation. , KBA , CON-CA , Cross Applications , CON-EXP-ADM-WFL-WL , Workflow , Problem