3828631 - Error: "Sorry something went wrong. We encountered an error processing your request.." when logging in with SSO (audience restrictions do not contain any entity ID)

Symptom

When I try to log into Concur using our newly implemented SSO, I encountered error below.

Sorry, something went wrong.
We encountered an error processing your request. If you continue to experience problems, please contact your Company Administrator or Help Desk. (error 500)
Please provide the following id to support: XXXXXXXXXX

Environment

Expense > Single Sign On

Product

Concur Expense all versions ; Concur Invoice all versions ; Concur Travel all versions

Keywords

Error 500 when logging with SSO , KBA , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , Problem

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