SAP Knowledge Base Article - Preview

3828775 - Error "Authentication failed" in GDS logs. AMADEUS GDS ONLY

Symptom

When trying to book a flight, user gets the below error message after clicking search:

We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation.

 Or also possibly this error:

Sorry, we are unable to return search results, which may be due to:

  • Your companies travel policy
  • The way your company has configured Concur Travel
  • No available options for the dates/times searched


Read more...

Environment

Travel > GDS Travel > Profile

Product

Concur Travel all versions

Keywords

When user does any search they get the below error: "We have encountered an internal error and are unable to complete this request. Please contact your company administrator to report this error, and contact your travel agency if you need immediate assistance with this reservation". , KBA , CON-SRV-TRV-ADM-AMA , Test Amadeus , CON-CA-ADM , Administration , Problem

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