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SAP Knowledge Base Article - PreviewSymptom
We have an offline request that was submitted and sent to the "Pending Travel Agency Update" step, and triggered an Audit Trail of "Email was successfully sent to the Agency".
However, the Travel Agency (TMC) mentioned that they did not receive the agency email notification.
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Environment
Concur Request > E-Mail - Concur Request
Product
Concur Request all versions
Keywords
The Travel Agency (TMC) did not receive the Agency Email Notification when the Request ID was submitted and though an Audit Trail of "Email was successfully sent to the Agency" was logged. , KBA , CON-CA-ADM , Administration , Problem
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