SAP Knowledge Base Article - Preview

3828953 - Error: "Error 500" when adding new users in SAP Concur

Symptom

I am trying to create a new user in SAP Concur. I go to User Administration, I click Add New User and I fill in all the information. Then I click Save and I get the following error: 

"Sorry. something went wrong: the server encountered an error and could not complete your request. If you continue to experience problems please contact your Company Administrator or Help Desk (Error 500)."

Error 500
User-added image


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Environment

Travel > Profile

Product

Concur Travel all versions

Keywords

Admin with User Admin permission is getting "Error 500" when adding/updating new users. This is caused by the fact that admin does not have Divisional view. Please be sure to take caution when assigning this permission and be sure to validate that admin is authorized. TMC should under no Circumstances be assigned Global divisional view. , KBA , CON-CA-ADM-USR , User Administration , Problem

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