3828972 - Why is the profile not synchronized to CWT Portrait?

There might be some cases where profiles in Concur are not syncing to CWT Portrait. The synchronization method for profiles between SAP Concur and CWT is done via Travel Profile API 2.0, so the entire communication flow must be considered. 

Common questions: We are having some issues where in profiles are not syncing to CWT. CWT cannot see a profile that we know exists. Can you help us try to problem solve this? Is there something missing in the Concur piece that is causing an error in syncing? 

Also it can happen that TMC will find bookings in the GDS error queue. 

In this case you will see these remarks in the PNR:

44 RML QC-ACCOUNT NUMBER MISSING OR INVALID
45 RML QC-E-PCC REMARK INCORRECT OR MISSING - PLEASE UPDATE PNR AND COMPANY PROFILE
46 RML QC-E-ACCOUNT NUMBER MISSING OR INVALID-

When saving the profile, the profile is being sent to Portrait (CWT tool), but then it is not updated in the reservation system. , KBA , CON-CA-USP , User Profile , Problem