Symptom
The user makes a reservation with Southwest through Concur Travel, buys the ticket, and receives an email indicating that the ticket purchase was unsuccessful. However, simultaneously, they also receive a confirmation email from Southwest.
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Environment
Travel > Direct Connect
Product
Concur Travel all versions
Keywords
Why did I receive a failed Southwest ticketing email when the reservation was successfully ticketed? , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem
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