SAP Knowledge Base Article - Preview

3829192 - Why did we receive a failed ticketing email for Southwest when the reservation was ticketed?

Symptom

The user makes a reservation with Southwest through Concur Travel, buys the ticket, and receives an email indicating that the ticket purchase was unsuccessful. However, simultaneously, they also receive a confirmation email from Southwest.


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

Why did I receive a failed Southwest ticketing email when the reservation was successfully ticketed? , KBA , CON-SRV-TRV-ADM-LAN , View Airlines , Problem

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