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SAP Knowledge Base Article - PreviewSymptom
The user reports being unable to log in and seeing the following error on the login page:
Note: The adapter name displayed varies depending on the PingID configuration.
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Environment
Authentication > SSO
Product
Concur Expense all versions ; Concur Invoice all versions ; Concur Request all versions ; Concur Travel all versions
Keywords
The user receives a "Sign On Error — Authentication Failed: Please contact your system administrator for assistance regarding this error. Adapter: [adapter name]" message on the login page after multiple failed login attempts. This error originates from PingID, not from Concur. , KBA , CON-CA-ADM-AUA-MMS , Manage Mobile Sign-On , Problem
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