SAP Knowledge Base Article - Preview

3829365 - Error in logs: "Credit card rejected by the property"

Symptom

When booking a Hotel, there is the following error displayed at Review and Book page:

Error Code: hl-700057
Correlation ID: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

In supplier logs the following error is captured:
"Credit card rejected by the property"

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Environment

Travel > Direct Connect Travel > TMC

Product

Concur Travel all versions

Keywords

Error when booking a hotel via AmexGBT Supply Marketplace HS4 CHS , KBA , CON-MOB-TRV-HTL , Hotel , Problem

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