SAP Knowledge Base Article - Preview

3829371 - Kibana error: "reporting and error queue PCC not matching"

Symptom

Customer is trying to import offline created PNR in to Concur. Due to multiple possible issues with the PNR, sometimes it cannot be saved in to our database, but at the same time, Concur is not removing it from the offline approval queue and it is not moved to the offline approval error queue, the "reporting and error queue PCC not matching" error appears in Kibana.


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Environment

Travel > Reporting

Product

Concur Travel all versions

Keywords

PNR is not imported in to Concur, it is not moved to error queue, the "reporting and error queue PCC not matching" error appears in Kibana , KBA , CON-SRV-TRV-SUP-PAC , PNR Acquisition , Problem

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