SAP Knowledge Base Article - Preview

3829412 - Why are Groundspan Bookings failing with errors pointing at the phone format?

Symptom

When attempting a booking via Groundspan Direct Connect, once Clicked on Reserve Ride and Continue the booking fails due to error 

"Passenger mobile phone invalid, please try the given format : +(xxx)-1234567890, xxx =" when the mobile is stored"

and "The phone format is incorrect" when only Work or Home numbers are stored.

Why this is happening?


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Environment

Travel > Direct Connect

Product

Concur Travel all versions

Keywords

When attempting a booking via Groundspan Direct Connect, once Clicked on Reserve Ride and Continue the booking fails due to error  , KBA , CON-CA , Cross Applications , Problem

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