SAP Knowledge Base Article - Preview

3829435 - Why do I see different hotel results on two exactly the same configured company configurations?

Symptom

An admin performs a hotel search for the same date and same place on two different company configurations that are however set in the exactly same way but gets different results.  

  • Both configurations use the same GDS
  • There are no discounts
  • Search radius is the same 
  • Hotel Search Options are the same
  • Company Locations are the same 
  • Rules are the same 
  • There are no vendor exclusions etc ... 


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Environment

Travel

Product

Concur Travel all versions

Keywords

An admin is making a hotel search on two configurations which are set exactly the same way but is getting different results. , KBA , CON-MOB-TRV-HTL , Hotel , CON-CA , Cross Applications , Problem

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