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SAP Knowledge Base Article - PreviewSymptom
Customer has one credit card loaded for hotel guarantee in the ghost card section.
However, the full hotel stay is being charged to this card when the traveler should be paying on departure date with different card.
This seems to be a specific issue for Premier Inn properties.
Read more...
Environment
Travel > Direct Connect
Product
Concur Travel all versions
Keywords
Premier Inn bookings charged on Ghost card used for guarantee when the traveler should be paying on departure date with different card , KBA , CON-CA-ADM , Administration , Problem
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